Frequently asked questions

Do you accept custom orders?

Yes of course! We love to work on custom orders and love that it allows us to think outside the box. to learn more information about our custom design process, click here.

Do you have Pre-designed product in stock and ready for to ship?

We typically have the remaining stock from our last show in the shop and ready for purchase. Keep in mind that these are all pre-designed and can not be altered to your specific preferences.

is everything you have available for purchase on the website?

No! There are some products that are not in our online shop because we do not keep enough in stock or we are unable to safely package and ship them to other states. if you are curious about what other gems we have in our shop or if you saw something at a show that you are not seeing online then please reach out by messaging us here.

Can you engrave in color?

Certain products can be personalized with your choice of paint color (such as our wood canvases); however, the engraved portions of a project can not be done in color. Each material engraves differently and is a different color depending on the density and overall material makeup. Wood typically engraves a light brown-dark brown/black but it depends on the actual type of wood and settings used. Etched glass has a frosted or white appearance. Although we can try to play with settings on a project, we can typically not control the color of the engraving/etching and colors can not be chosen.

Will the color of my project match what I see on screen?

Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.

Where is your next show or event?

We try to keep our website up to date on our upcoming events as soon as we are approved. You can always find our event schedule here.

Do I Have to pay for shipping if I live near Marion, Indiana?

Absolutely not! If you want to arrange to pick up your order around Marion or at a future event then select pickup at checkout under order options. We will email you after your order is complete to arrange a meet up time/place. If you do pay for shipping and then decide you would rather meet we will refund you any shipping charges.

What is your processing time?

Currently our turn-around time on pre-designed products are 1-2 weeks unless otherwise stated. Custom orders typically take 2-3 weeks but it can depend on the specific design and the proofing process. If you require a faster turn-around time then please contact us before placing your order.

What is your shipping time?

all packages are shipped USPS Priority mail and typically takes 1-4 business days (can vary depending on weather and service). USPS Priority Express is available if requested.

How is the shipping price determined?

We use calculated shipping via USPS, therefore the price you see at checkout for your product(s) is the price we are estimated to pay at the post office. if for some reason you are overcharged for shipping we will refund you once we print the shipping label and are able to calculate the amount we owe you in return.

Do you accept returns, exchanges, or cancellations?

We gladly accept returns, exchanges, or cancellations if you contact us within 5 days of delivery, ship items back within 7 days of delivery, and request a cancellation within 24 hours of purchase. Due to the nature of custom or personalized orders, we do not accept returns unless they arrive to your doorstep damaged or defective. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.